Introduction

At TFC, we are committed to delivering your orders securely, promptly, and efficiently. This Shipping Policy outlines the methods, timelines, costs, and procedures associated with our shipping practices. We endeavor to provide full transparency and exceptional service to ensure your experience with us is seamless from checkout to delivery.

Order Processing

• Order Confirmation: Once you place an order, you will receive an email confirmation with your order details and a unique order number for tracking purposes.
• Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays. During periods of high demand, processing times may be slightly extended, but we strive to minimize delays.

Shipping Methods and Delivery Times

• Standard Shipping: Delivery within 5-7 business days after the order is dispatched.
• Expedited Shipping: Delivery within 2-3 business days after dispatch, available at an additional cost.
• Overnight Shipping: Next business day delivery for orders placed before the daily cut-off time. Not available in all regions.

Tracking Your Order

Once your order is shipped, you will receive a shipment confirmation email containing your tracking number and a link to the courier’s online tracking platform. Please allow 24-48 hours for tracking information to update after dispatch.

Undeliverable Packages and Lost Shipments

• If a package is returned to us as undeliverable due to an incorrect address or refusal, we will notify you by email. You can choose to have the item reshipped (additional charges may apply) or receive a refund minus original shipping charges.
• If your tracked shipment shows as delivered but you have not received it, please contact us within 7 days so we can initiate a trace with the carrier. We will work with you and the carrier to resolve the issue as swiftly as possible.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of receipt. Provide photos of the damaged packaging and item, along with your order information. We will arrange for a replacement, exchange, or refund as appropriate.

Order Cancellations and Changes

Order changes or cancellations can be requested within 12 hours of placement. Once an order has shipped, it cannot be modified or cancelled. In such cases, please refer to our Returns Policy for further guidance.

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date.

Thank you for choosing us. We are committed to providing you with reliable and efficient shipping for every order you place.