Introduction

A clear and customer-friendly return policy is essential for creating trust and satisfaction in any business transaction. Our return policy is designed to ensure transparency, fairness, and ease for our valued customers. By outlining the terms, conditions, and processes associated with returns, refunds, and exchanges, we aim to provide you with peace of mind when shopping with us.

Eligibility for Returns

• Products must be returned within 30 days of the date of purchase unless otherwise specified for promotional or special items.
• Items must be in their original condition, unused, unwashed, and with all tags and packaging intact.
• Final sale items, may not be eligible for return unless they are defective or damaged upon receipt.
• Proof of purchase (original receipt, invoice, or order confirmation) is required to initiate the return process.

Return Process

• To initiate a return, contact our customer service team via email or phone with your order details and reason for return.
• Our team will provide you with return instructions and a return authorization number (RAN) if necessary.
• Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
• Clearly mark the RAN on the outside of your package, if provided.
• Ship the return to the address provided by our customer service team. We recommend using a trackable shipping method for your protection.

Return Shipping Costs

• If the return is due to our error (e.g., incorrect, defective, or damaged item), we will cover the cost of return shipping.
• For all other returns, customers are responsible for return shipping charges.
• Shipping and handling fees from the original order are non-refundable unless the return is a result of our error.

Inspection and Approval

• Once your return is received, our team will inspect the item to ensure it meets the eligibility criteria stated above.
• Approval or rejection of the return will be communicated to you within 5-7 business days after we receive the returned item.

Refunds

• Upon approval, refunds will be issued to the original payment method used for the purchase.
• Please allow 7-10 business days for the refund to appear in your account, depending on your bank or credit card provider’s policies.
• In some cases, store credit or exchange may be offered as an alternative to a refund.

Exchanges

• Exchanges are subject to availability of the requested item.
• If you wish to exchange an item, please specify the replacement details when contacting customer service for your return authorization.
• Exchanges for a different size, color, or model are processed once the returned item has been received and inspected.
• If the desired exchange item is not available, you may opt for a refund or store credit.

Non-Returnable Items

• Gift cards are not eligible for return. 
• Customized or personalized items, unless damaged or defective, are not eligible for return.
• Clearance and final sale items are sold as-is and cannot be returned or exchanged unless they arrive damaged or defective.

Defective, Damaged, or Incorrect Items

• If your order arrives defective, damaged, or with the wrong items, contact customer service within 48 hours of receiving your package.
• We may request photos of the item and packaging to help resolve the issue promptly.
• Replacement, repair, or refund will be handled on a case-by-case basis to ensure your satisfaction.

Customer Responsibilities

• Ensure that all items are securely packed for return shipping to avoid damage in transit.
• Retain your shipping receipt and tracking number until your return is processed and your refund or exchange is complete.
• Read all product descriptions and sizing guides carefully to minimize the need for returns.

Contact Information

For any questions or concerns about our return policy, please reach out to our customer service team:

• Email: cswesternwear@gmail.com
• Phone/Text: (830) 488-6468

Policy Updates

We reserve the right to update or modify our return policy at any time without prior notice. Please review this policy periodically for any changes.

Your satisfaction is important to us. We appreciate your business and are committed to making your shopping experience pleasant and worry-free.